Booking refunds and cancellation
- Booking deposit payment is non-refundable unless the cancellation is at the request of Colona Divers
- Booking dates may be changed up to 5 days in advance by giving written notice by email to us
- Once you have started your stay, you only pay for days you spend with us. If you book a daily dive package that you don't fully complete you will only be charged up until you stopped. If you get in an extra day of diving it will be added at the relevant package discounted rate
- To particpate in the membership discount program a valid email account must be provided
- Discount level is increased after each visit to Colona Divers. A "visit" is defined as:
- have paid for at least 1 dive/snorkel trip or 1 dive course of any level
- at least one month must pass since last visit to count as new visit
- Discounts apply only to dive or snorkel day trips and do not combine with any other discount offers
Collecting personal informationWe may collect, store and use the following kinds of personal information:
- information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)
- information relating to any bookings you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number and email address)
- information contained in or relating to any communication that you send to us or send through our website
- if logged in using Facebook credentials to view your membership discount status, your Facebook profile name and email
Using personal informationWe may use your personal information to:
- administer our website and business
- personalise our website for you
- supply to you services booked through our website
Disclosing personal informationWe will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing. We may disclose your personal information:
- to any of our employees, professional advisers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention)
- A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
- When logged in to this web site via Facebook your facebook name and email are saved as a cookies. Logging out from this web site will delete these cookies.
- All other non-facebook related cookies from this site do not contain any information that personally identifies a user.
- Blocking cookies may have a negative impact on the usability of many websites.
Our detailsThis website is owned and operated by Colona Divers.
Our principal place of business is at The Three Corners Rihana Resort in El Gouna and Marina View Hotel in Port Ghalib, Marsa Alam.
You can contact us on firstname.lastname@example.org or facebook.com/colonadivers